CONTACT CENTER   PLANS

OUR PLANS

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CONTACT CENTER  PLANS

USER PRIVILEGES

$ - Call For Price
(Call Center Basic Agent)
Billed Monthly
  • Agent Presence in Call Queue
  • Supervisor Presence in Call Queue
  • Call Center Client
  • Personal Reports
  • Queue Reports
  • Agent Reports
  • RTA Dashboard
  • Direct Queue Management
  • Click to Transfer Directories
  • Change Agent StatusRemotely
Request Quote


AGENT CLIENT

$- Call for Price
(Upgrade to User)
Billed Monthly
  • Agent Presence in Call Queue
  • Supervisor Presence in Call Queue
  • Call Center Client
  • Personal Reports
  • Queue Reports
  • Agent Reports
  • RTA Dashboard
  • Direct Queue Management
  • Click to Transfer Directories
  • Change Agent StatusRemotely
Request Quote


SUPERVISOR

$ - Call for Price
(Manager/User)
Billed Monthly
  • Agent Presence in Call Queue
  • Supervisor Presence in Call Queue
  • Call Center Client
  • Personal Reports
  • Queue Reports
  • Agent Reports
  • RTA Dashboard
  • Direct Queue Management
  • Click to Transfer Directories
  • Change Agent StatusRemotely
Request Quote


Premium and Preferred packages all come equipped with individual phone numbers (DIDs), E911 service, caller ID, 3-way calling, speed dial and call logs.
*Unlimited long distance is to lower 48 states. Calls to Hawaii and Alaska and calls within Hawaii and Alaska outside of their local area will incur usage charges.
**Add the Web Collaboration product for additional cost to enable these features.
***Add the Personal Conference Bridge product for additional cost to enable these features.

ADD-ONS AVAILABLE

Standalone Mailbox

Virtual Extensions

Virtual Numbers

Audio Conference***

Additional Auto Attendant

Advanced Auto Attendant

Toll Free Numbers***

Fax Line

ADD-ONS AVAILABLE

Personal Hosted Fax

Shared Hosted Fax

Call Recording

Receptionist Console

Call Center:

  • User
  • Agent Client
  • Supervisor Client

Web Collaboration

Personal Conference Bridge

 

ACCOUNT FEATURES

Basic Auto Attendant

Music on Hold

Hunt Group

Main Company Phone Number

Corporate Directory

Call Control

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