Business Solutions Division
Acceptable Use Policy
This Acceptable Use Policy (“AUP” or “Policy”) describes actions by Users that are prohibited by MICRO VOIP TELECOM, LLC and its affiliates and subsidiaries (“MICRO VOIP TELECOM”).
“Users” means any user or Customer of any and all MICRO VOIP TELECOM provided services (“Service” and/or “Services”) that are provided by MICRO VOIP TELECOM pursuant to any applicable customer agreement, including, without limitation, any applicable terms of service and/or supplements to any applicable agreement(s) (which Users must accept as a condition to receiving any Services from MICRO VOIP TELECOM).
This Acceptable Use Policy is subject to change from time to time with such changes effective upon posting at www.MICRO VOIP TELECOMSolutions.com. Users should refer to such website to ensure review and compliance with then-current version.
Remedies
Customer Agreements
Fraud Advisory:3
Through our membership with the Communications Fraud Control Association, MICRO VOIP TELECOM has access to a comprehensive list of over 60,000 terminating international numbers confirmed as dialer locations and/or international revenue share fraud. Our Customer Support Operations department has completed placing blocks on these terminating numbers in an attempt to prevent any fraudulent termination to these locations. In addition, MICRO VOIP TELECOM has included blocking terminating ANIs that has been verified as fraudulent by customers utilizing our network.
Through trending of recent fraudulent activity on the MICRO VOIP TELECOM network, we have also identified countries as highly fraudulent regions, with limited legitimate calling, and have blocked these country codes on our network. If your customers need to place legitimate calls to one of these terminating countries, please contact your dedicated account representative and we can work with you to open this terminating location for a limited timeframe.
Country |
Country Code |
Country |
Country Code |
Albania |
355 |
Liechtenstein |
423 |
Anguilla |
264 |
Lithuania |
370 |
Antarctica |
6721 |
Madagascar |
261 |
Ascension Island |
247 |
Maldives |
960 |
Australian External Territory |
672 |
Martinique (French Antilles) |
596 |
Azerbaijan |
994 |
Mauritania |
222 |
Belarus |
375 |
Monaco |
377 |
Bosnia and Herzegovina |
387 |
Montenegro |
382 |
Botswana |
267 |
Nauru |
674 |
Burkina Faso |
226 |
Niue |
683 |
Burundi |
257 |
Papua New Guinea |
675 |
Cameroon |
237 |
Rwanda |
250 |
Cape Verdi Islands |
238 |
Sao Tome |
239 |
Central African Republic |
236 |
Senegal |
221 |
Chad |
235 |
Serbia and Montenegro |
381 |
Comoros and Mayotte |
269 |
Seychelles |
248 |
Congo |
242 |
Sierra Leone |
232 |
Cuba |
53 |
Solomon Islands |
677 |
Diego Garcia |
246 |
Somalia |
252 |
Djibouti |
253 |
St. Helena |
290 |
East Timor |
670 |
St. Pierre & Miquelon (France) |
508 |
Eritrea |
291 |
Tajikistan |
992 |
Estonia |
372 |
Togo (Togolese Republic) |
228 |
Falkland Islands |
500 |
Tokelau |
690 |
Gabon (Gabonese Republic) |
241 |
Tunisia |
216 |
Gambia |
220 |
Turks/Caicos |
649 |
Gibraltar |
350 |
Tuvalu (Ellice Islands) |
688 |
Grenada |
473 |
Vanuatu (New Hebrides) |
678 |
Guinea |
224 |
Wallis and Futuna |
681 |
Ivory Coast |
225 |
Western Samoa |
685 |
Jamaica |
876 |
Zaire (Republic of Congo) |
243 |
Kiribati Republic (Gilbert Islands) |
686 |
Zambia |
260 |
Latvia |
371 |
|
|
While it is impossible to eliminate the risk of toll fraud, we believe this action can assist with minimizing future financial impact to your company. You and your customers should still take fraud precautions to ensure proper security measures are in place on all end-user equipment. MICRO VOIP TELECOM will continue to monitor for fraudulent activity on our network and notify you of large, financially impacting circumstances as they occur.
As your long distance provider, MICRO VOIP TELECOM is committed to assisting you with identifying potential fraudulent activity that may affect your operations and finances. In our Network Operations Center, we have systems in place to monitor outbound International and Domestic anomalies, trends and activity directed to and from known fraudulent areas. MICRO VOIP TELECOM reserves the right to take action it deems necessary to reduce or eliminate fraud/abuse; however, you remain solely responsible for taking any action necessary to reduce or eliminate fraud/abuse.
As additional terminating countries and ANIs with high fraudulent activity are identified, they will be blocked as well. If you have any questions or need clarification on blocked destinations, please contact your dedicated account representative.